Inde

A

active portfolio management 505-506, 509-510, 516, 870

ad-hoc reporting 1048, 1055

adverse effects 128, 130, 799, 850

African Development Bank (AFDB) 131, 136 agent-based approach 350, 1228, 1232-1234 agent based modeling 220, 223-224, 226, 228, 232, 644, 1245, 1581-1582, 1588

agricultural credit 626, 635-636, 638, 640-641, 1083­1084, 1088-1091, 1093

alternative banking technologies 1179, 1192-1194

American Stock Exchange (AMEX) 246 analytical balance sheet 1284-1286, 1289, 1291, 1293­1294, 1296-1299, 1302

Ant Colony Optimization (ACO) 1554-1555 ant-miner 1554, 1556, 1572

Arabic culture 1262

Asian Development Bank (ADB) 131, 136

assess performance 1378

B

Balance Score Card (BSC) 544-546, 559

bank credit 459-461, 625, 635, 834, 1081, 1083, 1086, 1088-1091

bank image 487-488, 491-492

bank market 484, 1179-1180, 1186-1188, 1190-1191, 1193-1196

bank risks 518-519, 521-522, 526-530 bankrupt 240-243, 246, 1563, 1569 bankruptcy prediction 1554, 1560-1563, 1565, 1569, 1572-1573

in banks 1560, 1562

Basel II and III 561-564, 566-568, 580, 582, 952-953, 960, 1153, 1268, 1283

behaivoral theories 674-675, 1214

behavioral finance 311-315, 317, 320, 325-326, 328, 352, 385-387, 867 behavioral intention 50-51, 470-471, 478, 489, 681, 687, 693, 825, 1215, 1219, 1221-1223, 1253, 1255-1257

behavioral rules 218, 223-225, 232

benchmark comparison 617

benefit analysis 2, 5-7, 9-11, 14-15, 582, 1059, 1065, 1068, 1070-1072, 1074

biometrics technologies 688, 693-694, 698 branch banking 1180-1183, 1194

Business Case Analysis (BCA) 1074 business financial reporting 1344, 1354

Business Impact Analysis (BIA) 1063, 1074 Business Intelligence (BI) 110, 1055

business model 159, 181, 191, 335, 563, 706, 708, 1017, 1033, 1066, 1104, 1368-1380, 1382

business model canvas 1375-1378, 1382

business model innovation 1372-1373, 1379, 1382 business per employee 411, 415, 428

Business-to-Business (B2B) 159, 1370

C

call money 950-951, 960

capital share 128

card market 1215, 1223, 1228-1229, 1231, 1233-1234, 1239-1240, 1446, 1516

card transactions 185, 188, 195, 1214, 1218, 1222­1224, 1230-1232, 1239, 1241-1245

cash balances 221, 224, 227

cash flow 29, 140-143, 161, 238-239, 246, 965, 1076­1077, 1202, 1207, 1209-1210

catch-up technology 126

central bank communication 592, 594-597, 610, 612 central bank money 220-221, 645, 659, 1286, 1296­1297, 1302, 1578

Certificate of Deposit (CD) 796, 956 change management 969, 1039, 1045

Chief Information Officer (CIO) 1263

chi-square 49, 123, 410, 415, 419, 423-424, 680, 780, 796, 843-844, 939, 1013, 1015, 1220 chit funds 663 circles processing 659 CKM model 916 climate change 128, 130 cognitive biases 317-318, 328 cohesion policy 758, 764, 772 co-integration 56-57, 61, 67, 453, 465, 951, 1303,

Volume I, pp.

1306-1308, 1311, 1313-1314, 1319-1320, 1325 collateralized debt obligation 561 commercial banks 31, 55, 67, 95-96, 134, 161, 212,

221, 399-404, 406, 413, 455, 519-522, 526, 528,

626, 635, 638, 640-642, 688-689, 732, 907, 911, 948, 950, 958, 1151-1152, 1160, 1174, 1186, 1256, 1332-1333, 1369, 1372, 1457, 1522 commercial transactions 1234-1235 communication networks 128, 130, 1330 competition strategy 42 competitive advantage 18-19, 24, 27, 33-34, 36, 42,

79, 160, 181-182, 259, 487, 724, 741, 748, 908, 915, 919-920, 923-924, 929, 978, 981, 984, 1011, 1116-1117, 1212-1213, 1224, 1334, 1336, 1348, 1374, 1539, 1541, 1545, 1548, 1550 comprehensive analysis 1155 consumer behavior 332, 477, 487, 777, 1449 consumer protection 1340, 1515 content analysis 596, 607, 867, 882-883, 885 Control Objectives for Information and Related

Technology (COBIT) 1263, 1265, 1268, 1280, 1283

conventional ICT 699, 705, 710, 712 corporate communication 876, 1385-1387 corporate dividend tax 1202, 1207, 1209-1210 Cost Benefit Analysis (CBA) 1074 country partnership 128, 130

credit cards 180, 182, 188, 200, 248, 342, 423, 425, 427, 430, 724, 777, 779, 781, 790, 1181, 1212-1219, 1221-1224, 1230-1231, 1242, 1251, 1331-1333, 1424, 1427, 1448, 1456, 1510-1512, 1515, 1519

credit default swaps 286, 561, 568 credit deposit ratio 54-55, 57-58, 61, 63-65, 67 credit risk transfer 561, 563 credit share 54-61, 63-65, 67

Cronbach’s alpha 49, 679, 780, 823, 925, 939, 1013, 1220

cross-buying 932-933, 936-939, 941-942 currency issued 1284-1286, 1293-1294, 1302 customer knowledge 335, 907-908, 910-916, 918-929 customer knowledge expansion 919-924, 926-929 Customer Knowledge Management (CKM) 907-908,

910, 920

customer loyalty 174, 332-333, 345, 412, 487-489, 687, 717-718, 720, 921, 934, 942

customer profitability 332, 942

customer satisfaction 29-30, 163, 212, 247, 259, 275, 333, 336, 341-342, 345, 415, 487, 544, 547, 552, 720, 724, 818, 912, 915, 926-929, 932-939, 941­942, 1008, 1010-1016, 1046-1047, 1074, 1099, 1116, 1118, 1154, 1216, 1255, 1330, 1337, 1378 cybernetic 1521, 1534

D

dashboards 1048, 1052, 1055 data center 1061, 1065, 1074

data envelopment analysis 414, 1120, 1151-1152, 1154, 1158, 1178

data mining 914, 922, 950, 1002, 1496, 1554-1555, 1559-1560, 1563, 1573

decision tree 437, 440, 444, 450, 894-898, 1555 Delta model 1374-1377, 1379, 1382

dependent variable 45, 48, 50, 122, 143, 148, 169, 336-337, 341, 343, 407, 417, 419, 460, 478, 523, 607, 638-641, 664, 666, 672, 676, 680, 796, 808­809, 821, 837, 841, 844, 846, 860-861, 900, 1184, 1189, 1219, 1221, 1314, 1335

determinants 43, 51, 89, 98, 102, 143, 164, 334, 455, 479, 491, 594, 604, 606, 610, 670, 673, 682, 689, 740, 743-745, 752, 757, 762, 788, 812-813, 819, 1179-1180, 1184, 1190, 1193-1194, 1202-1205, 1212-1213, 1216, 1224, 1253, 1255-1256, 1293, 1346

developing economies 90, 670-671, 750, 764, 978, 983, 1004

digital marketing 110, 126 dirty price 953, 960 dividend puzzle 1211 dominant sectors 70-71, 88 dominant strategy 450 drop-out risk 330, 348 duopoly 435, 437, 441, 450

E

econometrics 54, 65, 453-454, 582, 949, 960 economic crises 103, 1284-1285, 1298, 1302 economic sectors 71, 88, 1189, 1532 economic transformation 740, 756, 764, 772 effective management 408, 709, 966-967, 1043,

1117,1119

Efficient Market Hypothesis (EMH) 385-387, 389, 397

electronic banking (e-banking) 29, 31, 43-46, 48, 50­

51, 160-166, 170-174, 247-252, 254, 256-265, 267-269, 272, 274-276, 330-332, 334, 345, 411, 424, 430, 478, 484-493, 535, 670-678, 680-682, 685-694, 698, 715, 718-722, 724, 818-822, 824­826, 935, 981, 1066, 1096, 1111, 1179, 1181, 1186, 1188, 1191-1192, 1194, 1212, 1214, 1255, 1260, 1329-1333, 1335-1340, 1343, 1370-1371, 1389, 1421-1423, 1427, 1430, 1441, 1510, 1512, 1515-1516, 1518-1519, 1545 adoption 484, 487-488, 492-493, 719, 1370 electronic business (e-business) 44, 160-163, 165, 171-172, 261, 672, 692, 716, 1340, 1343, 1369 electronic collaborative tools 993, 1002 electronic commerce (e-commerce) 78-80, 162-163,

172, 180, 184-185, 247, 250-251, 331, 468, 471, 474-475, 477, 479, 686, 693, 716, 1254, 1256, 1331-1334, 1343, 1433, 1455 electronic market (e-market) place 1343 electronic transaction 199, 692, 1256, 1510 emerging legal issues 1510, 1519 emerging technologies 212, 1037, 1432, 1438, 1457, 1519

end-of-day balance 227, 229-231 error correction 56, 58, 61, 459, 465, 1303, 1306,

1308-1309, 1314, 1316, 1326 European Union (EU) 108, 269, 741, 1153 EUROSTAT definition 109, 114, 126 executive management 252, 255-256, 265, 271, 1065 explicit knowledge 992, 995, 1002 external capital 139-140, 157, 764

F

fair price 953, 960 financial architecture 644-645, 1306, 1521, 1523 financial behavior 315, 776, 778, 796 financial constraint 157 financial contagion 282-283, 286, 288, 565 financial deregulations 886-887 financial distress 236-240, 242-244, 246, 283, 887, 1562

financial inclusion 55, 534, 537, 662, 664, 667, 669, 728-730, 733-734, 736-737

financial institutions 28, 44, 161, 163-165, 171-172, 196, 247-248, 261, 263, 269, 275, 283, 285, 294, 296, 298, 330-332, 335-336, 345, 400-401, 413, 461, 484-486, 518-519, 523-524, 533, 562-563, 580, 633, 636, 659, 671, 685, 688-689, 693, 730, 732, 796, 826, 886, 955-958, 978, 980-981, 1002, 1005, 1082, 1152-1153, 1155, 1159, 1174, 1223- 1224, 1232, 1236, 1239, 1267-1268, 1325, 1332, 1368, 1371, 1373-1374, 1421, 1424, 1428-1429, 1449-1450, 1452, 1454, 1512, 1522

financial markets 29, 36, 138, 142, 311-315, 321-326, 330, 351-353, 355-356, 358, 368, 375, 385-386, 392-395, 397-398, 438, 503, 562-563, 593-595, 597, 609, 612, 778, 868, 870, 876, 951, 956, 1153, 1288, 1295, 1304, 1309, 1388, 1528, 1579 financial networks 191, 193, 283, 565, 581, 1452 financial services 19, 27-30, 33, 36, 45, 69, 95, 109, 126-127, 159, 186, 232, 248-252, 348, 410, 413, 533, 536, 672, 688, 698, 700, 706, 708, 728-732, 734-737, 935, 1005-1006, 1018, 1035, 1037, 1083, 1085, 1093, 1101, 1116, 1119, 1153, 1185­1186, 1230-1231, 1268, 1333, 1427, 1434, 1455 financial socialization 776-778, 780, 790-793, 796 financial stability 225, 283-286, 294, 520, 529, 592, 597-598, 602-604, 607, 609-610, 612, 1116, 1156, 1513, 1522, 1578

financial theory 311, 385

financial transactions 79, 180-182, 201, 331, 356, 486, 708, 712, 1002, 1213, 1259, 1262, 1319, 1330, 1370, 1496

Foreign Direct Investment (FDI) 70, 89, 102, 105, 740, 801, 850, 855 financial structure 105

flow 105 stock 105 f-test 637, 951, 960 functional development 1577, 1579, 1583-1584, 1586-1588

fund managers 505, 508, 617, 867, 869-870, 872-880, 882, 885

fund performance 614, 617, 868, 872

fuzzy decision making trial and evaluation laboratory 1115

fuzzy logic 1462-1464, 1467, 1471, 1500

G

Genetic Algorithm (GA) 1484-1485, 1487, 1491, 1500, 1561

global financial crisis 286, 592-593, 596, 610, 1152, 1174, 1303-1305, 1309, 1319-1320, 1325, 1421­1422, 1510, 1513, 1519

globally competitive power 128, 130 governance program 249, 253, 260

Granger causality 56, 58, 63, 453, 460, 465, 950, 1308-1309, 1316, 1320

Great Depression of 1929, the 127

Greenfield investments 95, 106, 747, 754 gridlock 222, 225, 659, 1584, 1587 gross/net NPAS 400, 405-406 growth investing style 509, 516-517

H

harmonization process 128, 130

I

ICT infrastructure 79, 261, 532, 545, 703, 724, 982 ICT strategy 538

identification and authentication 698, 1438 idle land 804-805, 811-812

incoming payments 219-220, 225-229, 654 incumbent banks 1369, 1371

Indian banking 43, 410, 445, 671, 913, 933, 948, 1004, 1008, 1025

Individual Retirement Account (IRA) 779, 796 industrial park 773 industry risk 887, 906

inflation 34, 305, 439, 452, 454, 460, 465, 524, 526, 528-529, 592-596, 604, 609-610, 630, 854, 857, 950, 960, 969, 1287, 1293, 1302, 1522, 1525, 1533

Information Security Governance (ISG) 247-248, 251 frameworks 248-249, 253, 265, 275-276

Information Technology (IT) 161, 247-248, 269, 410­411, 545, 557, 919, 925, 1263-1264, 1266, 1329, 1331, 1353, 1369-1370 governance 251, 1063, 1280, 1283 maturity 1283 tools 981

Information Technology Security Governance (ITSG) 247-248

process 259-262, 264

program 252, 257, 259-260, 272, 274-276

ING global 1385

initial values 225, 1494

institutional features 1577, 1581 intelligence dissemination 1012-1015, 1026 intelligence generation 1004, 1006-1007, 1012-1015, 1026

interbank payment system 649, 659, 1583

interest rate 218, 220, 222, 224, 231-232, 259-260, 294, 305-306, 308, 310, 438-439, 444, 460-461, 518-524, 526-530, 571, 592-595, 598, 610, 633, 699, 887-888, 948, 950-951, 954, 1037, 1047, 1084, 1152, 1156-1158, 1160-1161, 1163, 1171­1172, 1288, 1515, 1524-1525, 1527-1528, 1530, 1535

interest rate margin 518, 521-522, 524, 528-530 intermediation approach 1154, 1178 internal capital 137-140, 142, 157 internal market orientation 1004-1006, 1008-1009,

1012-1013, 1015, 1026

international financial markets 1309

International Financial Reporting Standards (IFRS) 833

international land transactions 797, 800, 808-809, 814 international marketing 1328-1330, 1335, 1340, 1343 international portfolio diversification 1303-1306, 1320, 1325

international stock investment 501, 517 international stock market 1326

Internet banking - See electronic banking. intraday liquidity 220-221, 232, 649, 659, 1584 investment bank 127-128, 130, 132-134, 136 investment cost 559, 1068 investment perception 620 investor psychology 868, 885

Inward Foreign Direct Investment (IFDI) 106 US financial flows 89

Islamic Development Bank (IDB) 131, 136

K

Key Performance Indicators (KPI) 1055 knowledge-based industries 109, 126, 755 knowledge-based society 1002 knowledge creation 112, 126 knowledge economy index 119-120

Knowledge Management (KM) 907-908, 918-919, 980

knowledge management system 979, 982, 996, 1002 knowledge sharing 919-920, 922, 924, 927-929, 978­979, 981-997, 1002

L

land grabbing 797-800, 803, 808, 813-815 language analysis 612

law of one price 323, 387, 394, 398 limits of arbitrage theory 398 liquidity 96, 218-232, 238-239, 242, 259-260, 283,

288, 290, 357, 365, 369, 399, 401, 406, 408, 440, 453, 460-461, 520-521, 528, 562, 571, 598, 616, 621, 644-645, 647-657, 659, 836, 870, 887, 891, 948-958, 960-961, 1152, 1156-1158, 1160-1162, 1171-1172, 1204, 1285, 1287-1289, 1291-1292, 1295-1298, 1302, 1314, 1434, 1513, 1519, 1522, 1531-1532, 1560, 1578-1587

Liquidity Adjustment Facility (LAF) 960 liquidity risk 259-260, 283, 659, 887, 948, 952-953, 955, 957-958, 1152, 1156-1158, 1160-1161, 1171-1172, 1586

Liquidity Saving Mechanisms (LSM) 644, 659 Logical Framework Approach (LFA) 2, 9, 15 logistic/logit regression 336-337, 339, 341, 343, 776, 779-780, 791, 796, 809, 1560

long position 364, 384, 393, 899

M

macroeconomy 1521 mainstream finance 326 mainstream technologies 1368 maize farmers 1081, 1083, 1085-1091, 1093 maize production 1088, 1091, 1093 mandatory disclosure requirements 832 market hypothesis 311-312, 314-315, 320, 324, 326, 385-387, 389-393, 395, 397, 504-505, 512-513 market-maker 362, 365, 384

market participants 224-230, 232, 352-353, 357, 366, 387, 389-393, 564, 579-580, 832, 952, 1231, 1233-1234, 1236

market share 9, 21, 240, 242-243, 247-248, 256, 330, 547, 562, 564-565, 580-582, 626, 688, 915, 1009, 1229, 1336, 1539, 1544

market timing 138, 141, 143-144, 148, 150, 152-153, 157

max-min strategy 440-441, 450

Mergers and Acquisitions (M&A) 106 microcredit 700, 1081, 1093

microfinance 532-542, 699-710, 712-713, 1081, 1083, 1085-1086, 1088-1091, 1093

microfinance banks 533-534, 538, 1083, 1085, 1088, 1091

microfinance sector 532-534, 536-538, 541-542, 700, 702, 704-706, 708-709

mixed strategies 440, 442, 451 mobile banking 29, 31, 161, 250, 424, 534-535, 715, 717-718, 721, 724, 730, 733, 735, 935, 1214-1215, 1253-1259, 1261-1262, 1453, 1513, 1516, 1518

mobile payments 180-186, 189-191, 193, 198, 211­212, 1254, 1256, 1432, 1434, 1445, 1450, 1453­1454, 1457

mobile technology 535-536, 699, 706, 710, 712, 731­732, 735, 1256, 1432

modern management 746

monetary base 454, 461, 948, 1284-1285, 1295-1296, 1298-1299, 1302 monetary policy 218-219, 221-222, 229, 232, 452,

454-455, 460, 518-520, 522-523, 526-527, 529,

592-598, 601, 603-604, 607, 609-610, 612, 645, 949-951, 954, 960, 1284-1285, 1287, 1289, 1292­1294, 1296-1299, 1302, 1522-1523, 1525-1526, 1534, 1578, 1585, 1587

money supply 452-455, 459-461, 465, 950, 954-955, 1286-1287, 1297, 1531

multi-agent modeling 562 multi-criteria business analysis 560

mutual fund 417, 423, 425-426, 614-621, 623, 868, 870, 872-873, 876-877

N

Narasimham Committee Report 400-401 nash equilibrium 435, 437, 440-442, 446, 451 national domestic production 625-627

Net Asset Value (NAV) 365, 384, 616, 957 net benefits 1228, 1232, 1234, 1236, 1348 net interest margin 1151, 1178 network externalities 1228, 1231, 1234, 1238-1241,

1245, 1580

new model 706, 708, 850, 852, 863, 1445, 1521 New York Stock Exchange (NYSE) 246, 387 noise trading 322, 324, 328

non-performing assets 399, 401, 406-408, 958 null hypothesis 56-57, 122-123, 343, 680, 796, 951,

960, 1082, 1089, 1190, 1307-1308, 1311

O

OECD definition 113, 126, 742 office size 1179-1182, 1184-1195 oligopoly 435, 437, 451, 557

Online Banking - See electronic banking.

open market operation 518-522, 524, 526, 528-529 Ordinary Least Square (OLS) 143, 625, 960 organization culture 984, 987, 995, 1003, 1039 organization strategy 1045

outgoing payments 219, 221-223, 226-227, 229,

644-645, 1584

outsourced activities 261, 263

P

participating equity 131 passive portfolio management 504-505, 516-517 payment card 184-185, 188, 194, 268, 1229-1240,

1245, 1449, 1451-1452

payment instrument 1230, 1232, 1236

payment systems 180, 182, 187-188, 212, 218, 220­226, 228-229, 283, 644-646, 656, 659, 1228, 1230-1231, 1245, 1256, 1333, 1434, 1438, 1441­1442, 1444, 1449-1451, 1453, 1457, 1577-1581, 1583-1588

payout policy 1202, 1211 pecking order theory 139, 157 perceived ease-of-use 1216, 1255, 1260, 1346 perceived risk 43, 45-46, 49-51, 487-488, 491-492, 670, 673, 675, 677, 679-682, 687, 1212, 1216, 1218, 1220-1223, 1256

perceived security 173, 686-687, 698, 1256 perceived trustworthiness 688, 698

perceived usefulness 43, 45-46, 49-51, 162, 470-471, 474-475, 478-479, 670, 673-676, 679-682, 687, 819, 822, 824-826, 1212, 1215-1216, 1220-1221, 1223-1224, 1253, 1255-1256, 1260, 1262, 1346 performance metric 1074 personal digital assistants 1432, 1445 phishing 163, 687, 689-690, 693, 698 portfolio investment 413, 506-507, 773 portfolio management strategies 501, 504-505, 507, 517

potential investors 109, 126 poverty alleviation 627, 712 poverty outreach 699-700, 709, 712 principal amount 399, 401 prisoners’ dilemma 435, 441, 445 private organizations 130, 132, 1385 private sector banks 43, 45-46, 48, 51, 400, 402, 413, 424, 428, 442, 445, 670, 672, 674, 678, 682, 1018, 1025, 1224, 1401

production and trading systems 69, 88 production approach 1154-1155, 1178 profitability approach 1151, 1154-1155, 1178 profit per employee 411, 415, 428, 430 program management 1-2, 6, 9, 14, 1041 project financing 1511-1512

project management 2, 4, 6, 9, 14, 705, 935, 965-966, 969, 972-973, 1041, 1266, 1278

project stakeholder 14

Proof of Concept (PoC) 1055 prospect theory 311, 313, 315-317, 319, 328 public sector banks 51, 400, 402, 413, 423-424, 430, 442, 445, 615, 682, 735, 912, 1025, 1224, 1268­1269, 1277, 1279-1280

pure strategy 440, 442, 451

R

random walk hypothesis 386-387, 392, 398

rapid development 44, 180, 211, 326, 671, 920, 1194, 1456

Rate Sensitive Assets (RSA) 952, 960

Rate Sensitive Liabilities (RSL) 952, 960

Real Time Gross Settlement (RTGS) systems 219, 221, 659

Receiver Operating Characteristic (ROC) 348 reform 28, 54, 56, 60, 63-65, 67, 69, 75, 256, 400,

454, 634, 716, 957, 1230, 1267-1268

regional development 9, 15, 22, 127-128, 130, 132­134, 745, 758

relationship development 412, 932-933, 935-936, 941 relationship maintenance 932-933, 935-937 relationship marketing 410-412, 909-910, 934, 1119 relationship quality 932-935, 1119

relative advantage 43-44, 46, 49-51, 258, 670, 672­673, 675, 677, 679-682, 720, 1212, 1214, 1216­1217, 1220-1222, 1224

repo 438, 460, 519, 524, 562, 583, 949-951, 956, 960, 1512

Research and Development (R&D) 117, 637 expenditures 22, 28, 31, 42, 137-144, 150-155, 748

reserve money 454, 951, 954, 1284-1285, 1294-1295, 1302

reserve requirement ratio 518-523, 526-530, 1285 residential mortgage backed securities 561-562 responsible investments 3-4, 11, 14 responsiveness 910, 1004, 1007, 1012-1016, 1026,

1121, 1277, 1319, 1330, 1532

retail investors 614-615, 620-621, 624, 870

return on assets 401, 407, 838, 933, 1151, 1157-1158, 1178, 1188

return on equity 838, 933, 1151, 1153, 1158, 1178, 1188

risk and return 317, 391, 618, 624, 888, 1155-1156, 1305, 1320

risk efficiency 1151-1152, 1155, 1158, 1162-1172, 1174-1175, 1178

risk management 30, 247-249, 255-257, 259, 262­265, 267-272, 275-276, 284-285, 287, 461, 536-537, 545, 552-554, 560, 872, 886-889, 894, 897, 901-903, 948-950, 952-953, 955, 973, 1161, 1163, 1264, 1277-1278, 1283, 1340, 1347, 1451, 1496, 1578

role model 109, 126, 1462

rule extraction 1556

S

safe energy 128, 130

saturation point 1228, 1234, 1240, 1245 scenarios generation 292, 305 segmented macroeconomics 1521 self-service technologies 714-715, 717 service factory 1096, 1100-1101, 1104-1106, 1111 service innovation 259, 921, 1004-1005, 1008-1009, 1011-1013, 1015-1017, 1026, 1100, 1539

service positioning 1095-1096, 1098, 1100, 1102, 1110

service processes 467, 1094, 1096, 1099-1100, 1103­1106

service process matrix 1094, 1096, 1101-1103, 1110 service production 1008, 1094-1095, 1099-1104, 1110, 1542

service quality 161, 258, 475, 488, 535, 724, 912, 916, 937, 1005, 1012, 1016, 1094, 1096, 1098-1100, 1102-1103, 1110, 1115-1119, 1121, 1123, 1129, 1136, 1139, 1154, 1256, 1336, 1539, 1548

settlement risk in payment systems 659 shareholders’ wealth 1211

Short Message Service (SMS) 1224 short position 364, 384, 393, 1160 short-term interest 220, 222, 1288, 1528, 1533 simulation of joint losses 287 slacks based model 1154, 1158, 1178

Small and Medium Enterprises (SME) 79, 127-128, 132, 159, 1032, 1085

social capital 27, 744, 1003, 1389

socialization 776-778, 780, 790-793, 796, 1387-1388 social media 33, 110, 126, 914, 1384-1389, 1415-1417 social performance 80, 708, 713, 810

social sciences 48, 114, 312, 314-315, 885, 894, 949, 1220, 1269, 1422

soft computing 1462-1463, 1496, 1500, 1562 solvency 298, 400, 562, 948, 955, 961, 1156-1158, 1579, 1584

special economic zone 759, 773 stakeholder participation 9, 12, 14-15 state aid 741, 758-761, 763, 773 stationarity 56, 459, 465, 1245, 1307 stock investment styles 506-507, 517 stock market 137, 141, 242, 298, 314, 353-354, 365, 388-390, 468, 475, 615, 619, 868, 1288, 1303, 1306, 1309, 1311, 1313-1314, 1318-1320, 1325­1326, 1353-1354, 1434, 1494, 1496, 1521-1525, 1528-1529, 1531, 1533-1535

strategic planning 269, 1031, 1035, 1039, 1041, 1045-1046

strategic positioning 1374-1376, 1378-1380, 1382 structural equation modeling 169, 1255 structural liquidity 952-953, 961

Sustainable Development (SD) 1 systematic risk 571, 618, 906, 1305

systemic risk 96, 219-221, 225, 262, 282-287, 292, 294, 296, 298, 301, 305, 561-562, 564-566, 580­582, 1584

T

tacit knowledge 80, 116, 918, 982, 985, 988-990, 992, 995, 1002-1003

technological advance 126, 1527, 1532 technological innovation 22-24, 28, 42, 75, 162, 536,

907, 1541

technology acceptance 45, 162, 467-468, 470-471, 474, 487, 489, 535, 673-677, 687, 692, 1215­1216, 1253, 1259, 1262, 1346

Technology Acceptance Model (TAM) 162, 467-468, 470-471, 474, 487, 674, 687, 1215-1216, 1253, 1259, 1262, 1346

technology adoption 162-163, 171, 468, 477, 490, 674, 694, 715, 725, 934, 1259, 1346

technology use 173, 674, 722 telecommunications network 180, 182

Theory of Planned Behavior (TPB) 162, 468, 470-471, 474, 487, 675, 687, 818-820, 1346

Theory of Reasoned Action (TRA) 468, 470, 487, 674-675, 687, 820, 1215, 1346

trade concentration 68, 71, 88

trade diversification 68-69, 72, 88

tradeoff theory 140, 158 transaction costs 23, 161, 163, 243, 314, 319, 323, 394, 477, 505-506, 511, 682, 743, 808, 1093, 1577

transfer systems 186, 218-219, 659 transformation strategy 1045

Tunisian banks 818-819

Turkish banks 19, 30, 1117-1118, 1562-1563

U

underinvestment 140, 158

unit root, causality and cointegration 67 unrealized gains/losses 384 unsystematic risk 906, 1305

V

value added 68, 70-71, 81, 88, 99, 111, 747, 758, 809-811, 814, 854, 1070, 1078, 1102, 1106, 1445 value added per sector 70, 88

Value at Risk (VaR) 296, 955, 961 value chain 193, 212, 545, 1035, 1352, 1368, 1370 value investing style 509, 517

value payment 218-221, 223-224, 226, 565, 1578

Vector Auto Regression (VAR) 459, 465

vector error correction model 1303, 1306, 1308, 1326 virtual environment 1384, 1386

virtual infrastructure 126

Visegrad group 740-741, 744, 749-752, 754-765, 773

W

wireless technology 180, 1444-1445