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Emergency Medical Communications Systems

Effective communication is a critical component of an emergency transport service. Communication is defined as a “connection allowing access between persons or places.”1 By its very nature, interfacility transport presents the need for coordination among multiple parties: referring providers, medical control physicians, transport team staff, receiving facility staff, ground and/ or flight crews, public safety and administrative personnel.

Communication centers today serve as a “hub” for all transport activity, encompassing safety, data gathering and management, coordination, and collaboration. An effi­cient communication system should ultimately streamline the process for access to services by referring providers: notification and mobilization of the transport team; response to the referring facility; and coordination between and among the transport team, medical control physician, and receiving health care providers. Depending on the size and resources of the transport program, a communication system may be formally structured or may function as a component of a larger network. Nonetheless, all com­munication system models should incorporate the principles of a directed and efficient communications template. Ultimately, effective communica­tion optimizes the utilization of the transport team, improves service to the referring providers and most importantly, ensures a safer and more efficient transport process for critically ill neonatal and pediatric patients.

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Source: AAP. Guidelines for Air and Ground Transport of Neonatal and Pediatric Patients. 4th edition. — American Academy of Pediatrics,2015. — 488 p.. 2015
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