CONCLUSION
We have introduced, described, and illustrated a model for learning through reflection on experience that we believe holds potential for those who help others to address and learn from conflict.
The value of reflection is that it is available to everyone. At the same time, as Ellen Langer (1989) has observed about a similar capacity for mindfulness, its very availability may make people discount its usefulness or take it for granted. In order to learn from experience, people have to slow down their thinking process so that they can critically assess it. They need to get in touch with deeper feelings, thoughts, and factors that lie outside of their current mental and sensory models for taking in and interpreting the world they encounter. They have to step outside of the frameworks by which they understand experience, which can be disconcerting and at times difficult to do. Reflection can lead to new insight, but it can also cause frustration because people then have to develop new capabilities for doubleloop learning and skillful conversation.
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