Contents
Preface viii
Acknowledgments xii
Chapter 1. Definitions and Approaches to Conflict
and Communication 1
Linda L. Putnam
Chapter 2. Quantitative Methods for Conflict Communication Research 41
Edward L.
Fink and Deborah A. Cai, with Qi WangChapter 3. Qualitative Research on Communication
and Conflict 67
Min Jiang and Patrice M. Buzzanell
SECTION 1. INTERPERSONAL CONFLICT 99
Introduction to Interpersonal Conflict 99
Stella Ting-Toomey and John G. Oetzel
Chapter 4. Emotion and Communication in Conflict Interaction 105
Laura K. Guerrero
Chapter 5. Social Cognition and Conflict 133
Michael E. Roloff and Courtney N. Wright
Chapter 6. Conflict in Dating and Marital Relationships 161
John P. Caughlin, Anita L. Vangelisti, and Sylvia L. Mikucki-Enyart
Chapter 7. Intimate Partner Violence 187
Brian H. Spitzberg
Chapter 8. Family Conflict Communication 211
Ascan Koerner
Chapter 9. It Happens in Real Life: The Complexities
of Conflict and Mental Health Within Families 237
Keri Bolton Oetzel
Chapter 10. Managing Conflict in a Competent Manner:
A Mindful Look at Events That Matter 263
Daniel J. Canary, Sandra G. Lakey, and Alan L. Sillars
SECTION 2. ORGANIZATIONAL CONFLICT 291
Introduction to Organizational Conflict 291
John G. Oetzel and Stella Ting-Toomey
Chapter 11. Negotiation 295
Brosh M. Teucher, Jeanne M. Brett, and Brian C. Gunia
Chapter 12. Perspectives on Workgroup Conflict
and Communication 321
Johny T. Garner and Marshall Scott Poole
Chapter 13. Conflict Motivations and Tactics of Targets, Bystanders,
and Bullies: A Thrice-Told Tale of Workplace Bullying 349
Pamela Lutgen-Sandvik and Courtney Vail Fletcher
Chapter 14. Work-Life Conflict 377
Erika L. Kirby, Stacey M. B. Wieland, and M. Chad McBride
Chapter 15. Building Constructive Conflict Communities
Through Conflict Resolution Education 403
Tricia S.
JonesChapter 16. Conflict Management in Health Care Settings 429
Jessica Katz Jameson and Kelly Fudge Albada
Chapter 17. Systems Within Systems: Law, Management,
and Participation-Based Conflict Management Systems
Within Organizations 457
Kirstie McAllum and Mary Simpson
SECTION 3. COMMUNITY CONFLICT 483
Introduction to Community Conflict 483
John G. Oetzel and Stella Ting-Toomey
Chapter 18. Community Conflict, Ethics, and Civic Engagement 487
George Cheney, Gary Beck, and Rebecca J. Cline
Chapter 19. Environmental Conflict Communication 513
Tarla Rai Peterson and Andrea Marie Feldpausch-Parker
Chapter 20. Trust in Community-Academic Research Partnerships: Increasing the
Consciousness of Conflict and Trust Development 537
Julie E. Lucero and Nina B. Wallerstein
Chapter 21. Religion and Conflict: An Emerging Field of Inquiry 563
Stephen M. Croucher
Chapter 22. Moral Conflict and Transcendent Communication 585
Stephen W. Littlejohn and Kristen L. Cole
Chapter 23. Communities, Conflict, and the Design of Dialogic Conversations 609 J. Kevin Barge and Dorothy C. Andreas
SECTION 4. INTERCULTURAL/INTERNATIONAL CONFLICT___________ 635
Introduction to Intercultural/International Conflict 635
Stella Ting-Toomey and John G. Oetzel
Chapter 24. The Identity Factor in Intercultural Conflict 639
Young Yun Kim
Chapter 25. Interracial and Interethnic Conflict and
Communication in the United States 661
Mark P. Orbe, Melodi A. Everett, and Angela L. Putman
Chapter 26. Intercultural and Intergroup Conflict Resolution:
Nonviolence and Middle Way Approaches 687
Tenzin Dorjee
Chapter 27. Conflict in the Global Workplace 713
Cynthia Stohl, Robert M. McCann, and Hassan Abu Bakar
Chapter 28. Building Cultures of Peace:
The Role of Intergroup Dialogue 737
Benjamin J. Broome
Chapter 29. Culture-Based Situational Conflict Model:
An Update and Expansion 763
Stella Ting-Toomey and John G. Oetzel
Chapter 30. Transforming Intercultural
Conflict Through the Context of Relationship 791
Beth Fisher-Yoshida
Chapter 31. Conflict Communication in Contexts:
Organizing Themes and Future Directions 815
John G. Oetzel, Stella Ting-Toomey, and Willow J. Anderson
Author Index 830
Subject Index 857
About the Editors 887
About the Contributors 888