The multicultural perspective in conflict resolution has important benefits for leaders and organizations.
First, groups in conflict might otherwise be limiting themselves to those more familiar alternatives within their specific culture. Second, given an appreciation of multicultural complexity, they are less likely to accept quick and easy, but wrong answers by imposing their cultural perspective on others.
Third, by understanding a range of culturally different approaches to conflict resolution, their practical and theoretical options for resolving conflict are increased. A multicultural perspective of conflict resolution interprets the conflict in a multicultural context that helps explain that conflict meaningfully in terms of causes, processes, and effects. The multicultural context provides data that the antagonists themselves might otherwise take for granted but that can now be understood in a joint meaning-construction process to “explain” the conflict (Pedersen, 2001, 2005).
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