Cost/Benefit of Various Communication Systems

Determining the best option for the orchestration of patient transfers is a complicated process that must involve a cost/benefit analysis. Physical space, phone and computer equipment, and human resource costs are a few aspects to consider.

Outsourcing of services may be required for short periods of time dur­ing transitional periods or may be considered a permanent option for some programs. Services that lack the necessary resources or facilities with limited transfer of patients may determine that the cost of having a communication center outweighs the benefits. Ensuring the quality of the service is essential when this responsibility is entrusted to an outside organization.

Hospitals committed to having a communication center recognize the opportunity for attention to customer needs as well as the potential com­plexity of their systems. Communication centers identify opportunities for growth and for improved customer satisfaction necessitating change