About the Editors
John G. Oetzel (PhD, University of Iowa) is a professor in the Department of Management Communication in the Waikato Management School at the University of Waikato in Hamilton, New Zealand.
He teaches courses in conflict, intercultural communication, health communication, and research methods. His research program centers on understanding and improving challenging communication among people with different group identities (particularly cultural identities). He uses quantitative survey methods and/or mixed-method designs to address three strands: (1) conflict in culturally diverse work groups and organizations, (2) communication in the health care delivery process, and (3) partnerships between community members and academics to address community health. He is coauthor (with Stella Ting-Toomey) of Managing Intercultural Communication Effectively (2001, Sage) and editor (with Stella Ting- Toomey) of The Sage Handbook of Conflict Communication (2006, Sage, and second edition in 2013). He is author of Intercultural Communication: A Layered Approach (2009, Pearson). He is also the author of more than 60 articles and book chapters.Stella Ting-Toomey (PhD, University of Washington) is a professor in the Department of Human Communication Studies at California State University, Fullerton (CSUF). Stella has published 17 books and four instructor manuals/study guides, and more than 100 articles/chapters on the topics of intercul- tural conflict competence and ethnic identity negotiation process. A recent book title is Understanding Intercultural Communication (second edition, with Leeva Chung; Oxford University Press). Her publications have also appeared in the International Journal of Intercultural Relations, Communication Monographs, Human Communication Research, and The International Journal of Conflict Management, among others. Stella’s teaching passions include intercul- tural conflict theory and practice and inter- cultural communication training. Stella is the 2008 recipient of the 23-campus wide CSU Wang Family Excellence Award, and the 2007-2008 recipient of the CSU-Fullerton Outstanding Professor Award. She has lectured widely throughout the United States, Asia, and Europe on the theme of mindful intercultural conflict competence.