Analysis of CMS

Our review of the extant literature reveals three broad frameworks of CMS that can be utilized, adapted, or adopted by organiza­tions. We provide an overview of the key fea­tures of each CMS and the issues that pertain to each, and these are outlined in Table 17.1. As Nicotera and Dorsey (2006) pointed out, communicative behaviors determine how a conflict process will unfold; each orientation brings a different perspective to a given con­flict situation.