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ANALYZING DOCUMENTS

Documents are important sources of mate­rial about conflict and conflict-resolving approaches. Often they are the primary source of information about a conflict that occurred in the past.

They come in many forms including speeches given by leaders or group representatives, conversations held between negotiators, and events or activities observed by scholar-researchers. The quality of the documentation varies with the extent to which it captures what was actually said or presented: transcripts of speeches or con­versations are more valuable for analysis than documents based on observers’ judgment of what occurred. Both types of documentation, first and second-person, have been used for qualitative and quantitative content analyses of relationships between conflict processes and outcomes, as well as for assessing the impacts from interventions on the course of a conflict. The content analysis studies discussed in this section provide examples of applications on several topics.

An important contribution of content analysis is to the comparative analysis of conflict processes. Comparison is facilitated when the same categories are used to code conversations among disputing parties or their representatives in different negotiations. Recorded conversations between negotiators were the material used for coding labor - management disputes (Landsberger, 1955), religious conflict (McGrath and Julian, 1963), industrial wage negotiations (Stephenson et al., 1977), arms control talks (Bonham, 1971; Jensen, 1984), base rights negotiations (Druckman, 1986), and a variety of laboratory simulations (Zechmeister and Druckman, 1973; Pruitt and Lewis, 1977; Beriker and Druckman, 1996). Many of the coding sys­tems used in these studies evolved from Bales’ (1950) interaction process analysis. The changes reflect differences between problem­solving and negotiation groups, particularly with regard to the mixed-motive (cooperative and conflictual) features of negotiation.

These features are captured in the popular coding system known as bargaining process analysis (BPA). A sampling of findings from these studies follows.

The BPA system has been used to evaluate a number of hypotheses in a variety of cases. Hopmann’s (1978) analysis of the Conference on Security and Cooperation in Europe showed that threat potential (how much a country stands to lose by no agreement) influenced the outcome (portion of the text authored by each member state). Exercising their right to use a veto over the agenda, the more powerful parties effectively prevented unfavorable decisions from being made. They acted together to preserve their joint interest in domination over their blocs and the nonaligned states. On the other hand, countries with low threat potential (Yugoslavia, Romania, France) became some­what influential by acting together on the basis of their common interest to change the prevailing structures.

Further evidence for super-power domi­nance - or structural asymmetry - comes from King’s (1979) study of the UN Special Session on Disarmament and from a study of the Mutual and Balanced Force Reduction talks discussed by Druckman and Hopmann (2002). Both these studies provided content­analysis evidence for a “bilateral condo­minium” between US and Soviet negotiators: they were more responsive to each other than to any of their allies. Many of these BPA studies were included in a multi-case analysis of responsiveness by Druckman and Harris (1990). These researchers found that a particular model, referred to as comparative reciprocity, best captured the way that bargainers responded to each other. Bargainers responded to each other's moves in similar ways across a variety of types of security talks: different parties, issues, time periods, and length. This study demonstrates the value of content analysis for creating data points in a time series used for comparative analyses.

The BPA system has also been used to compare processes in historical negotiations with those that take place in a laboratory simulation of those talks.

The study by Beriker and Druckman (1996) compared the way bargainers reached agreements in the peace talks at Lausanne following WWI with student-role players of those diplomats. Content analysis of the Turkish-language transcripts of the official talks and the taped conversations of the laboratory bargainers produced several interesting findings. For example, the enhanced competitiveness of the Turkish delegates on issues in which they were part of a coalition (compared to issues when they were a single party facing a coalition) was reproduced in the simulation. An additional finding from the laboratory was that more agreements occurred when equally weak parties (Turkey and Greece) negotiated. In another BPA comparison of a real-world and simulated case, Ozcelik (2004) found similar differences between asymmetrical and symmetrical power configurations in the UN Framework Convention of Climate Change and a simulation of those talks. Using a different coding system - messages coded for hostility and attacks on the motives of the other side - Bonham (1971) demonstrated that the experimentally induced differences between parties about the relative importance of two disarmament issues resulted in greater negative affect and hostility, fewer conces­sions, less reciprocation, and fewer agree­ments in a simulation of the 1955 trilateral (USA, Soviet Union, United Kingdom) UN Disarmament Subcommittee. These studies illustrate a contribution of content analysis to simulation validity.

As is apparent from the studies reviewed above, content analysis has made many con­tributions to our understanding of negotiation processes. This may be due, in large part, to the quality of public documentation available for many cases. It is also due to the efforts that have been made to develop reliable and valid coding systems tailored to this kind of interaction. Add to this the care that has been taken to insure a systematic procedure, and the ingredients for a successful study are in place.

(See Druckman, 2005, Chapter 9 for a checklist of steps in per­forming content analysis.) However, valuable contributions can be made with less precise documentation. An example is the study by Irmer (2003) on comparative peace processes. Instead of coding words or sentences, she developed scales to capture such dimen­sions as distributive or integrative bargaining processes. The scales were better suited to the more interpretive material available on these cases. Strong relationships between processes and outcomes across 30 cases were demonstrated. Another contribution comes from researchers who have developed more complex approaches to coding. These include Roberts' (1997) semantic text analy­sis, Donohue and Roberto's (1993) negotiated order approach, and the various forms taken by narrative or discourse analysis (Riessman, 1993). Each of these approaches is intended to capture more nuanced communication from the text with an eye on deeper meaning. They are also suited to the concepts that emanate from more complex theories of communication.

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Source: Bercovitch Jacob, Kremenyuk Victor, Zartman I. William (eds).. The SAGE Handbook of Conflict Resolution. SAGE Publications,2009. — 704 p.. 2009

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