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CONCLUSION

Intense conflicts, whether internal within the individual or external between indi­viduals and groups, typically generate strong, “hot” emotional arousal that eas­ily triggers automatic, virtually reflexive reactions, such as avoidance and flight or aggression and fight.

Often, these impulsive reactions are exactly the ones that lead to disadvantageous long-term consequences for all concerned. Shifting from hot, emotion-driven, impulsive reactions to cooler, more effective modes of cog­nitive problem solving is facilitated by a variety of cooling strategies that were illustrated, such as selective attention and reappraisal. A variety of techniques, including time-outs, reflection, exposure to effective models, planning/rehearsal, and role play can help individuals readily use such strategies when they are most needed—and, ironically, most difficult to access spontaneously—in efforts at effec­tive conflict resolution.

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Source: Deutsch Morton, Coleman Peter T., Marcus Eric C.. The Handbook of Conflict Resolution. Theory and Practice. 2nd edition. — Jossey-Bass,2000. — 649 p.. 2000

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