CONCLUSION
Intense conflicts, whether internal within the individual or external between individuals and groups, typically generate strong, “hot” emotional arousal that easily triggers automatic, virtually reflexive reactions, such as avoidance and flight or aggression and fight.
Often, these impulsive reactions are exactly the ones that lead to disadvantageous long-term consequences for all concerned. Shifting from hot, emotion-driven, impulsive reactions to cooler, more effective modes of cognitive problem solving is facilitated by a variety of cooling strategies that were illustrated, such as selective attention and reappraisal. A variety of techniques, including time-outs, reflection, exposure to effective models, planning/rehearsal, and role play can help individuals readily use such strategies when they are most needed—and, ironically, most difficult to access spontaneously—in efforts at effective conflict resolution.
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