<<
>>

References

American Arbitration Association. (2006). Resolving employment disputes: A practical guide. Retrieved from http://www.adr.org/ aaa/ShowPDF?doc=ADRSTG_004411

Arnstein, S. (1969).

A ladder of participation. American Planner Journal, 35, 216-224.

Aula, P., & Siira, K. (2010). Organizational com­munication and conflict management systems: A social complexity approach. Nordicom, 31(1), 125-141.

Beardsley, K. C., Quinn, D. M., Biswas, B., & Wilkenfeld, J. (2006). Mediation style and cri­sis outcomes. Journal of Conflict Resolution, 50(1), 58-86.

Bendersky, C. (2003). Organizational dispute res­olution systems: A complementarities model. Academy of Management Review, 28(4), 643-656.

Bingham, L. B. (1997). Employment arbitration: The repeat player effect. Employee Rights and Employment Policy Journal, 1(1), 189-220.

Bingham, L. B. (2002). Self-determination in dispute system design and employment arbitration. University of Miami Law Review, 56, 873-908.

Bingham, L. B. (2004a). Control over dispute-sys­tem design and mandatory commercial arbi­tration. L aw and Contemporary Problems, 67, 221-251.

Bingham, L. B. (2004b). Employment dispute resolution: The case for mediation. Conflict Resolution Quarterly, 22(1-2), 145-174.

Bingham, L. B. (2008). Designing justice: Legal institutions and other systems for manag­ing conflict. Ohio State Journal on Dispute Resolution, 24(1), 1-51.

Bingham, L. B., & Napoli, L. M. (1999). Employment dispute resolution and work­place culture: The REDRESS program at the United States Postal Service. In M. Breger & J. Schatz (Eds.), The federal administrative dispute resolution deskbook (pp. 507-526). Washington, DC : American Bar Association.

Blancero, D., del Campo, R. G., & Marron, G. F. (2010). Just tell me! Making alternative dispute resolution systems fair. Industrial Relations, 49(4), 524-543.

Brookes, B. (2009). The making of a contro­versy. In J. Manning (Ed.), The Cartwright papers: Essays on the cervical cancer inquiry 1987-1988 (pp. 100-117). Wellington, New Zealand: Bridget Williams Books.

Bryder, L. (2009). A history of the “unfortu­nate experiment” at National Women’s Hospital. Auckland, New Zealand: Auckland University Press.

Bryson, J. M. (2004). What to do when stakehold­ers matter. Public Management Review, 6(1), 21-53.

Bryson, J. M., & Anderson, S. R. (2000). Applying large-group interaction methods in the plan­ning and implementation of major change effects. P ublic Administration Review, 6 0(2), 143-162.

Bush, R. A. B., & Folger, J. P. (1994). The prom­ise of mediation: Responding to conflict through empowerment and recognition. San Francisco, CA: Jossey-Bass.

Cameron, A. (2008, September 10). How Cartwright changed it all. New Zealand Doctor, pp. 12-13.

Cartwright, S. (1988). The report of the com­mittee of inquiry into allegations concern­ing the treatment of cervical cancer at National Women’s Hospital and into other

related matters. Auckland, New Zealand: Government Printing Office.

Caverley, N., Cunningham, B., & Mitchell, L. (2005). Reflections on public sector-based integrative collective bargaining: Conditions affecting cooperation within the negotiation process. Employee Relations, 28(1), 62-75.

Chew, P. K. (2011). Arbitral and judicial proceed­ings: Indistinguishable justice or justice denied? Wake Forest Law Review, 46, 185-208.

Clair, R. P. (1993). The bureaucratization, com­modification, and privatization of sexual harassment through institutional discourse. Management Communication Quarterly, 7(2), 123-157.

Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C., & Ng, K. Y. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86, 425-445.

Colvin, A. J. S. (2003). Institutional pressures, human resource strategies, and the rise of non­union dispute resolution procedures.

Industrial & Labor Relations Review, 56(3), 375-391.

Conbere, J. P. (2001). Theory building for con­flict management system design. Conflict Resolution Quarterly, 19(2), 215-236.

Coney, S. (1988). The unfortunate experiment: The full story behind the inquiry into cervical cancer treatment. Auckland, New Zealand : Penguin.

Coney, S., & Bunkle, P. (1987, June). An unfor­tunate experiment at National Women’s Hospital. Metro, pp. 46-65.

Conrad, C., & Taylor, B. (1994). The context(s) of sexual harassment: Power, silences, and aca­deme. In S. G. Bingham (Ed.), Conceptualizing sexual harassment as discursive practice (pp. 45-58). Westport, CT: Praeger.

Corbett, J. (1990, July). Second thoughts on the unfortunate experiment. Metro, pp. 54-73.

Costantino, C. A. (2009). Second generation organizational conflict management systems design: A practitioner’s perspective on emerg­ing issues. Harvard Negotiation Law Review, 14, 81-100.

Costantino, C. A., & Merchant, C. S. (1996). Designing conflict management systems: A guide to creating productive and healthy orga­nizations. San Francisco, CA: Jossey-Bass.

Cutcher-Gershenfeld, J., & Kochan, T. A. (1997). Dispute resolution and team-based work systems. In S. E. Gleason (Ed.), Workplace dispute resolution: Directions for the 21st century (pp. 107-127). East Lansing: Michigan State University Press.

Feuille, P., & Chachere, D. R. (1995). Looking fair or being fair: Remedial voice procedures in nonunion workplaces. Journal of Management, 21(1), 27-42.

Fisher, R., Ury, W., & Patton, B. (1991). Getting to yes: Negotiating agreement without giving in. New York, NY: Penguin.

Folger, J. P., & Cropanzano, R. (1998). Organizational justice and human resource management. Thousand Oaks, CA: Sage.

Folger, J. P., Poole, M. S., & Stutman, R. K. (2008). Working through conflict: Strategies for relationships, groups, and organizations (6th ed.). New York, NY: Allyn & Bacon.

Fox, E., Myers, S., & Pearlman, R. A. (2007). Response to open peer commentaries on “Ethics consultation in United States hospi­tals: A national survey.” American Journal of Bioethics, 7(2), W1-W3.

Gadlin, H. (2005). Bargaining in the shadow of management: Integrated conflict management systems. In M. L. Moffitt & R. C. Bordone (Eds.), The handbook of dispute resolution (pp. 371-385). San Francisco, CA: Jossey-Bass.

Gleason, S. E. (1997). Managing workplace dis­putes: Overview and directions for the 21st century. In S. E. Gleason (Ed.), Workplace dispute resolution: Directions for the 21st century (pp. 1-16). East Lansing: Michigan State University Press.

Gosline, A., Stallworth, L., Adams, M. C., Brand, N., Hallberlin, C. J., Houk, C. S.,... Thomas, A. (2001). Designing integrated conflict man­agement systems: Guidelines for practitioners and decision-makers in organizations. Ithaca, NY: Cornell University, Institute on Conflict Resolution.

Gray, B. (2006). Mediation as framing and fram­ing as mediation. In M. S. Herman (Ed.), The Blackwell handbook of mediation: Bridging theory, research, and practice (pp. 193-216). Maldon, MA: Blackwell.

Green, G. H. (1985). Screening for cervical cancer [Letter to the editor]. New Zealand Medical Journal, 9 8, 968.

Hall, A. D., & Fagen, R. E. (1968). Definition of system. In W. F. Buckley (Ed.), Modern sys­tems research for the behavioral scientist (pp. 81-92). Chicago, IL : Aldine Books.

Harlos, K. (2001). When organizational voice systems fail: More on the deaf-ear syndrome and frustration effects. Journal of Applied Behavioral Science, 37(3), 324-342.

Harlos, K. (2010). If you build a remedial voice mechanism, will they come? Determinants of voicing interpersonal mistreatment at work. Human Relations, 63(3), 311-329.

Harris, G. (2008). “If your only tool is a ham­mer, any issue will look like a nail”: Building conflict resolution and mediation capacity in South African universities. Higher Education, 55, 93-101.

Haslip, S. (2001). A consideration of the need for a national dispute resolution system for national sport organizations in Canada. Marquette Sports Law Review, 11, 245-274.

Jehn, K. A., & Bendersky, C. (2003). Intragroup conflict in organizations: A contingency per­spective on the conflict-outcome relation­ship. In Staw B. M. & Kramer R. M. (Eds.), Research in organizational behavior: An annual series of analytical essays and criti­cal reviews (Vol. 25, pp. 187-242). Oxford, England: Elsevier.

Jones, R., & Fitzgerald, N. (2004). The develop­ment of cervical cytology and colposcopy in New Zealand: 50 years since the first cytology screening laboratory at National Women’s Hospital. New Zealand Medical Journal, 117, 1179-1188.

Karambayya, R., & Brett, J. M. (1994). Managerial third parties: Intervention strategies, process, and consequences. In J. P. Folger & T. S. Jones (Eds.), New directions in mediation: Communication research and perspectives (pp. 175-192). Thousand Oaks, CA: Sage.

Lansbury, R. D., Wailes, N., & Yazbeck, C. (2007). Different paths to similar outcomes? Industrial relations reform and public policy in Australia and New Zealand. Journal of Labor Research, 28(4), 629-641.

Le Flanchec, A., & Rojot, J. (2009). La “porte ouverte d’IBM” au service de la gestion des ressources humaines [“Open door IBM” in the service of human resource management]. Industrial Relations, 64(2), 270-284.

Lipsky, D. B., & Avgar, A. (2004). Commentary: Research on employment dispute resolution: Toward a new paradigm. Conflict Resolution Quarterly, 22(1-2), 175-189.

Lipsky, D. B., & Seeber, R. L. (2006). Managing organizational conflicts. In J. G. Oetzel & S. Ting-Toomey (Eds.), The Sage handbook of conflict communication: Integrating theory, research, and practice (pp. 359-390). Thousand Oaks, CA: Sage.

Lipsky, D. B., Seeber, R. L., & Fincher, R. D. (2003). Emerging systems for managing work­place conflict: Lessons from American corpo­rations for managers and dispute resolution professionals.

San Francisco, CA: Jossey-Bass.

Littlejohn, S. W., & Domenici, K. (2001). Engaging communication in conflict: Systemic practice. Thousand Oaks, CA: Sage.

Lynch, J. F. (2001). Beyond ADR: A sys­tems approach to conflict management. Negotiation Journal, 17(3), 207-216.

Mahony, D. M., & Klaas, B. S. (2008). Comparative dispute resolution in the workplace. Journal of Labor Research, 29, 251-271.

McCrane, F., Wilson, J., & Cammock, T. (2005). Leading employees in one-to-one dispute resolution. Leadership & Organization Development Journal, 2 6(4), 263-279.

McCredie, M., Sharples, K. J., Paul, C., Baranyai,

J., Medley, G., Jones, R. W., & Skegg, D. C. (2008). Natural history of cervical neoplasia and risk of invasive cancer in women with cer­vical intraepithelial neoplasia 3: A retrospective cohort study. Lancet Oncology, 9(5), 404-406. McIndoe, W. A., & Green, H. (1969). Vaginal car­cinoma in situ following hysterectomy. Acta Cytologica, 13(3), 158-162.

McIndoe, W. A., McLean, M. R., Jones, R. W., & Mullins, P. (1984). The invasive potential of carcinoma in situ of the cervix. Obstetrics & Gynaecology, 64(4), 451-458.

Meltzer, D. L. (1998). The federal workplace ombuds. O hio State Journal on Dispute Resolution, 13(2), 549-609.

Nabatchi, T., & Bingham, L. B. (2010). From postal to peaceful: Dispute systems design in the USPS REDRESS program. Review of Public Personnel Administration, 30, 211-234.

Nelson, W. A., Weeks, W. B., & Campfield, J. M. (2008). The organizational costs of ethical conflicts. Journal of Healthcare Management, 53(1), 41-52.

Nicotera, A. M., & Dorsey, L. K. (2006). Individual and interactive processes in orga­nizational conflict. In J. G. Oetzel & S. Ting-Toomey (Eds.), The Sage handbook of conflict communication: Integrating the­ory, research, and practice (pp. 293-325). Thousand Oaks, CA: Sage.

Ostor, A. G. (1993). Natural history of cervical intraepithelial neoplasia: A critical review. International Journal of Gynecological Pathology, 12(2), 186-192.

Overton, G. H. (2010). The 1987 National Women’s Hospital (NWH) “unfortunate experiment”: Accusations of unethical experi­ments and undertreatment, resulting in excess deaths from cervical cancer. Facts and fables. New Zealand Medical Journal, 1 23(1319), 101-105.

Paterson, R. (2010). The Cartwright legacy: Shifting the focus of attention from the doctor to the patient. New Zealand Medical Journal, 123(1319), 6-10.

Poitras, J., Belair, J., & Byrne, S. (2005). A reflection on unintended consequences of workplace mediation. Conflict Resolution Quarterly, 23(1), 43-51.

Pryor, W. J. (1990). Doubts about the Cartwright findings. New Zealand Medical Journal, 103, 355.

Putnam, L. L. (2001). The language of opposition: Challenges in organizational dispute resolu­tion. In W. F. Eadie & P. E. Nelson (Eds.), The language of conflict and resolution (pp. 10-20). Thousand Oaks, CA: Sage.

Putnam, L. L. (2004). Transformation and criti­cal moments in negotiations. Negotiation Journal, 2 0(2), 275-296.

Putnam, L. L., & Stohl, C. (1996). Bona fide groups: An alternative perspective for com­munication and small group decision making. In R. Y. Hirokawa & M. S. Poole (Eds.), Communication and group decision making (2nd ed., pp. 147-178). Thousand Oaks, CA: Sage.

Rabinovich-Einy, O. (2007). Beyond IDR: resolv­ing hospital disputes and healing ailing organizations through ITR. St. John’s Law Review, 81(173), 173-202.

Ross, W. H., & Conlon, D. E. (2000). Hybrid forms of third-party dispute resolution: Theoretical implications of combining media­tion and arbitration. Academy of Management Review, 25(2), 416-427.

Schwarz, R. (2005). The skilled facilitator: Practical wisdom for developing effective groups. San Francisco, CA: Jossey-Bass.

Sibbald, B. (2001). Conflict-management sys­tem needed in ERs: Jury. Canadian Medical Association Journal, 165, 74.

Stanfield, R. B. (2000). The art of focused conver­sation. Gabriaola Island, British Columbia, Canada: New Society Publishers and The Canadian Institute of Cultural Affairs.

Stipanowich, T. (2004). ADR and the “vanishing trial”: The growth and impact of “alterna­tive dispute resolution.” Journal of Empirical Legal Studies, 1(3), 843-912.

Ury, W., Brett, J. M., & Goldberg, S. B. (1988). Getting disputes resolved: Designing systems to cut the costs of conflict. San Francisco, CA: Jossey-Bass.

U.S. General Accounting Office. (1997). U.S. Postal Service: Little progress made in addressing persistent labor-management problems. Washington, DC : Author.

van de Vliert, E. (1997). Complex interpersonal conflict behavior: Theoretical frontiers. London, England: Psychology Press.

van Gramberg, B. (2006). Managing work­place conflict: Alternative dispute resolu­tion in Australia. Sydney, New South Wales, Australia: Federation Press.

Waldman, E. A. (1998). The evaluative-facilitative debate in mediation: Applying the lens of therapeutic jurisprudence. Marquette Law Review, 82(1), 155-170.

Walker, B., & Hamilton, R. T. (2011). The effectiveness of grievance processes in New Zealand: A fair way to go? Journal of Industrial Relations, 53(1), 103-121.

World Medical Association. (1964/1975). Declaration of Helsinki. Retrieved from www.wma.net/ en/30publications/10policies/b3/index.html

Zack, A. (1999). Agreements to arbitrate and the waiver of rights under employment law. In A. Eaton & J. Keefe (Eds.), Employment dispute resolution and worker rights in the chang­ing workplace. Champaign, IL: Industrial Relations Research Association.

Zoller, H. M. (2000). “A place you haven’t visited before”: Creating the conditions for com­munity dialogue. Southern Communication Journal, 65, 191-207.

<< | >>
Source: Oetzel John, Ting-Toomey Stella. The SAGE Handbook of Conflict Communication: Integrating Theory, Research and Practice. SAGE Publications,2013. — 912 p.. 2013

More on the topic References:

  1. References
  2. References
  3. References
  4. REFERENCES
  5. Appendix B FOR REFERENCE: COURT WEBSITE INFORMATION
  6. ADDENDUM
  7. Harker C., Horschelmann K. (Eds.). Conflict, Violence and Peace. Springer,2017. — 456 p., 2017
  8. CONTENTS
  9. Conclusion
  10. Reform?