Summary and Conclusion
When people are engaged in conflict, their communication is as much a function of the emotion they are experiencing as the arguments they are hearing or the situation they are facing.
Research on hostile, vulnerable, flat, positive, self-conscious, and fearful emotions provides a foundation for understanding the types of emotions that influence the conflict process. Gottman’s (1994) cascade model and Burgoon’s (1993) EVT also provide invaluable starting points for explaining how emotions function in conflict interactions. Including emotion in theories on conflict communication will give scholars more explanatory power. Indeed, emotion acts as both a cause and consequence of conflict communication and may ultimately guide behavior and determine outcomes. During conflict, relational partners need to do more than manage their conflict behavior; they must also be able to deal effectively with the many emotions they are experiencing.
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