Summary of Conflict Within Health Care Organizations
As summarized in Table 16.2, conflict is endemic to the health care system due to the nature of the hierarchy and ambiguous power structures, as well as the interdependence of diverse providers with sometimes competing institutional and professional identities and interests.
Communication scholars (as well as those in health, sociology, and public policy) have made important contributions to our understanding of the complexity of communication and coordination of health care providers. Much of the research reported in this section is qualitative in nature, using methods such as discourse analysis, critical ethnography, and analyses of individual and focus group interviews with hospital staff and medical providers. It is important to recognize the large body of research on conflict in the nursing profession that was not included in this section (see Brinkert, 2010). Much of that research has included implications for conflict prevention and management in health care, the final topic of this chapter.
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