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Tactical Communication in Bullying Conflicts

A popular approach to the study of tactical communication in conflicts is Rahim’s (2002) theory of managing organizational conflict, which identifies tactics as integrating/prob- lem solving, obliging/accommodating, domi- nating/forcing, avoiding/withdrawing, and compromising.

Integrating/problem solving “involves openness, exchanging information, looking for alternatives, and examination of differences to reach an effective solution acceptable to both parties” (Rahim, 2002, p. 218). Obliging/accommodating “is asso­ciated with attempting to play down the differences and emphasizing commonalities to satisfy the concern of the other party” (Rahim, 2002, pp. 218-219). A dominating/ forcing style is associated with a win-lose orientation in which “a dominating or com­peting person goes all out to win his or her objective and, as a result, often ignores the needs and expectations of the other party” (Rahim, 2002, p. 220). Avoiding/withdrawing is ignoring or steering clear of conflicts and the involved parties. In compromising, par­ties identify and settle on a solution that is partially satisfactory to those involved but not completely pleasing to either. We adopt this formulation as it is common in con­flict and adult bullying research (Keashly & Nowell, 2011) and consistent with multiple goal theory. However, we also include third- party tactics from multiple goals theory since involving others is common in bullying con­flicts because of power disparities. (See Table 13.2 for summary.)

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Source: Oetzel John, Ting-Toomey Stella. The SAGE Handbook of Conflict Communication: Integrating Theory, Research and Practice. SAGE Publications,2013. — 912 p.. 2013

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