USING THE MODEL TO FACILITATE LEARNING THROUGH REFLECTION

Facilitators can help people reflect on both the cognitive and noncognitive dimensions of conflict. The challenge may be greatest when conflict emerges unexpectedly. On the one hand, the element of surprise makes working with conflict more challenging. On the other hand, the impact of any such work is greater because need is so apparent and results so immediately tangible. Learn­ing from past experience can help facilitators build skills to better address con­flict in the moment.