SUMMARY
Seven possible ways forward have been identified above, namely:
—enforce the existing rules;
—devise a more detailed set of rules;
—enforce a more narrowly-defined set of rules;
—draft an ‘aspirational’ regulatory framework;
—allow clients to determine what standard of conduct is appropriate from solicitors;
—permit solicitors to decide when it is appropriate to act;
—rely upon the courts.
Individually none of these provides a satisfactory method for regulating solicitors’ conduct in conflict situations. It will almost certainly be necessary, therefore, to combine a number of different elements. The existing regime already incorporates three of the above, namely: regulatory rules; client autonomy; and court intervention. It could be said to offer a compromise between three competing considerations: solicitors’ commercial interests; client demands; and the desire of the courts and Law Society to maintain public confidence in the profession as a whole. The present arrangements have evolved over a period of time. Is this ‘compromise’ the best we can do as a means of reconciling incompatible aspirations? Does anything need to be done, therefore, about the existing state of affairs?
There appear to be three main difficulties with the present situation. First, because the Law Society’s rules governing conflicts of interest are flouted in a significant proportion of cases, there is a risk that clients’ reasonable expectation of absolute trust in their relationship with their legal adviser is not being met. This could have one of two possible consequences: either the client’s economic interests could be damaged through inappropriate disclosure of information, or [he] may be denied the level of service (including disclosure of all relevant information held by the firm) which he has a right to expect. Secondly, there is a concern that those firms which do adhere strictly to the current regulatory rules may be commercially disadvantaged as a consequence.
Thirdly, the gulf between regulation and practice may damage the image of the profession in the longer term. This could arise through high-profile clients of large law firms, perhaps dissatisfied with the service which they have received, accusing those firms of acting in the face of conflict—and, in so doing, of breaching Law Society rules.On the other hand, the evidence of my interviews with the large City firms could be taken as an indication that the changed commercial environment has been taken into account whilst, at the same time, providing some check upon solicitors’ untrammelled pursuit of their own commercial interests. That, however, is a judgement which cannot be arrived at solely on the basis of my interviews with practitioners. It could be that the solicitors whom I interviewed underestimated the threat to their clients’ interests that was represented by their willingness to ‘manage’ simultaneous and successive representation conflicts. It may be that the less economically powerful client is more vulnerable than these solicitors acknowledge. At the same time we have to take seriously the claims of those solicitors who argued that they were bending the rules at the behest of a sophisticated commercial clientele who understood and accepted the risks involved. If one were to accept these solicitors’ argument that they were serving their clients’ interests (as well as their own), it would seem that a reasonable way forward would be to permit continued evolution in respect of each of the three components of the present system. That, indeed, is the conclusion to which I am drawn.
1. Regulatory Rules
The existing rules could be made clearer to draw a distinction between former client conflicts (successive representation) and conflicts between existing clients (simultaneous representation) in order to reflect the position reached by the courts and by solicitors in practice. In other words, provided that consent were obtained from clients, there would be nothing improper in a firm undertaking work in a simultaneous representation conflict.
This change would not require major redrafting of the existing rules. Indeed the Law Society has already made some moves in this respect under the auspices of the Regulation Review Working Party. The effect of such action would be to create a level playing field for all firms and, at the same time, to at least narrow the gap between regulation and practice, thereby helping to safeguard the image of the profession. In addition, concerns that may arise as to what amounts to informed consent from clients might be addressed by issuing clearer guidance to practitioners within the amended rules.2. Client Autonomy
Under the present regime clients’ wishes are paramount in simultaneous representation conflicts. Firms maintain that they act in conflict situations only where consent is obtained from clients or, where it is not practical to obtain consent, where clients ought to be aware when instructing the firm that a conflict might arise. Solicitors are already concerned not to do anything to damage their relationships with clients. It seems right that in simultaneous representation conflicts the client’s voice should be the key factor in determining what is acceptable.
3. Court Intervention
In successive representation conflicts it is reasonable that clients should be able to have their interests protected by the courts. In these circumstances solicitors are already having to exercise caution because they face the possibility that the former client will initiate proceedings to prevent them from acting.
In this context the courts are attempting to strike a balance between the interests of two sets of clients. They are also having to take account of lawyers’ need to retain freedom to act for whomsoever they wish, and to move between firms—both of which are prominent features of the present environment. At the moment the standard expected of solicitors in safeguarding the confidentiality of former clients is high. Only when a firm can establish that all risk of disclosure has been eliminated may it act against a former client. The courts in this respect clearly favour traditional professional values over commercial considerations. It seems plausible to suppose that the law will continue to evolve to maintain a balance between these competing considerations.
If the number of successive representation conflicts were to increase, perhaps as a result of an increased tendency for large commercial clients to spread their work around, the courts would doubtless have an opportunity to reconsider the situation. They may in future come to the view that ad-hoc Chinese walls and other devices are an essential feature of modern legal practice in the commercial sector. That is the view to which I too am drawn on the basis of these investigations.
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