A DEFINITION OF TRUST
The literature on trust is rich with definitions and conceptualizations (see Bigley and Pearce, 1998). In this chapter, we adopt as the definition of trust “an individual’s belief in, and willingness to act on the basis of, the words, actions, and decisions of another” (McAllister, 1995, p.
25; Lewicki, McAllister, and Bies, 1998, p. 440). Implicit in this definition, as in other comparable ones (Boon and Holmes, 1991), are three elements that contribute to the level of trust one has for another: the individual’s chronic disposition toward trust (see our earlier discussion of personality), situational parameters (some are suggested above, others below), and the history of their relationship. Our current focus is on the relationship dimension of trust, which we address throughout this chapter.
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